SHIPPING AND RETURNS

DELIVERY

CLEONIE ships goods Australia/NZ wide with Aus Post and internationally using DHL Express.  As part of our ECO pathway, we make everything to order! This can mean any order may take anywhere from 1-7 business days to be made.. 

AUSTRALIA:

FREE EXPRESS deliveries to Australia are made by Australia Post and can arrive within 1-7 business days from your date of order, not including weekend or public holidays.

NEW ZEALAND:

New Zealand deliveries are made through Australia Post and can arrive within 2-15 business days, none of these including weekend or public holidays. Every effort is made to have your parcel delivered on the following business day, depending on your delivery address.

Please be sure to indicate your daytime address or your package will not be delivered. Please make sure someone will be around to sign for the delivery, as any requests for a second delivery will require an additional fee.

INTERNATIONAL:

As part of our ECO journey, we work on a made-to-order basis which means it can take anywhere from 2-5 business days for your order to be made.. Our premium international delivery service is provided by DHL International and offers door-to-door delivery of your order with tracking and signature on delivery. Depending on your location, the delivery takes from 4 to 6 business days for the freight to most major metropolitan areas worldwide however deliveries to rural areas will take longer. Unfortunately, DHL are unable to deliver to PO Boxes so you’ll need to provide us with a street address for your home or workplace. Please see the table below for DHL International prices to various locations. If you can spend above $150 we’re able to offer the best delivery price for your order. 

INTERNATIONAL DELIVERY TIMES

SERVICE

New Zealand

Asia / Pacific

Sth America / Rest of World

UK / Europe / Canada / Japan

USA

DELIVERY TIME

2 – 4 days

3 – 5 days

3 - 5 days

3 - 5 days

2 - 4 days

Any order out of Australia may incur a customs or import duty fee. This will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

DELIVERY COSTS

Within Australia      AUD $0.00
New Zealand          AUD $10.00
International           AUD $25.00 (Unless value of order is over $150)

 

CURRENCY, TAXES

Note that all product prices indicated and payments made on this Site are in Australian Dollar currency. All prices include GST, and other taxes and duty where relevant.

 

RETURNS

If you would like to return or exchange your purchase for any reason, please follow returns procedure below. Please note, on all SALE OR DISCOUNT CODED items we can only offer an exchange.

Returns or exchanges are accepted on goods within 14 days from the date of receiving the order. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. For all swimwear , the protective hygiene strip must remain in place and will not be accepted if removed or altered.

Email us at info@cleonie.com.au You must notify us of the reason for the return and if you require an exchange or refund.  Please include your original order number and name in the parcel. 

Return the goods to: 

CLEONIE
PO BOX 437 TERRIGAL, NSW 2260

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase, depending on the option requested by you. You will receive email notification of this. 

IMPORTANT INFORMATION:

Autumn has arrived here in Australia, a new season, a new tide, and for us an entire new journey.  We are spending the season exploring the surrounds of Bali, Indonesia. WE WILL STILL BE SHIPPING GOODS WITHIN THE NORMAL SHIPPING TIME FRAMES. 

We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at our cost. Your own return postage costs are not refundable.

We recommend that all items are tried on by you on receipt to ensure that you are able, if required, to exchange or return them to us within the required 10 day period from purchase.

For all swimwear, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.


ORDERING INFORMATION

For all online customer service and product enquiries, email us on info@cleonie.com.au  
 

CUSTOMER SERVICE POLICY

CLEONIE is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

SECURITY POLICY

When purchasing from CLEONIE your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support on info@cleonie.com.au